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Independent Ticket Reseller
120% buyer's guarantee
Prices may differ from the organizer's price

General Terms and Conditions

General terms and conditions

1. general

1.1 Procurement of tickets for events
Povami GmbH, Chollerstrasse, 6300 Zug, Switzerland (hereinafter referred to as "Povami") operates a ticket brokerage platform under the name "alltickets". Povami is not itself the organiser of the events listed on the website. Povami mediates tickets between customer and organizer. The events are carried out by the respective organiser. Povami procures the tickets on the free market. Povami is not an official sales point of the respective organizer.

1.2 Contractual relationship with the organiser
The contract for the visit to the event is concluded directly between the Povami customer and the respective organiser. These contractual relationships may be subject to the general terms and conditions of the organizer. These general terms and conditions can be found on the admission tickets and/or on the website of the respective organiser.

1.3 Position of Povami
Povami acts exclusively as an agent for the services listed on the website.

1.4 General Terms and Conditions of Povami
The following general terms and conditions form the sole contractual basis for all information and orders of tickets and vouchers, including their payment and dispatch at Povami. If the customer uses his own general terms and conditions, these shall not apply to the relationship with Povami, the organizer, etc. By ordering tickets via the website of alltickets, the customer acknowledges the exclusive applicability of the General Terms and Conditions of Povami and the General Terms and Conditions of the booked organisers, etc.

2. services on the website of alltickets

The services listed on the website of alltickets are not binding offers by alltickets or the respective organizer.
Povami/alltickets and the respective organizer expressly reserve the right to change or remove the listed services and their prices from the website at any time and without giving reasons.

3. conclusion of contract

3.1 General information
The offer for the conclusion of a contract is made by the customer. By sending the completed order form to Povami together with the accepted General Terms and Conditions, the Customer instructs Povami to purchase the desired tickets from the Supplier in the Customer's name and for the Customer's account. The Customer undertakes to pay for the order within 5 working days. The Customer undertakes to pay for all tickets listed in the booking (even if they are ordered for or by third parties).

3.2 Order limit
The order limit is usually 6 tickets per customer and event. Povami reserves the right to cancel orders or separate denominations that exceed this order limit.

3.3 Order and Order Confirmation
Povami/alltickets will send the customer an order or order confirmation to the e-mail address provided by the customer during the ordering process after receipt of the order. If the ordered tickets are available at Povami, the order confirmation is at the same time the order confirmation. If the ordered tickets have to be procured by Povami, the customer will first receive an order confirmation in which only the receipt of the order is confirmed. In this case, Povami will immediately take care of the ticket procurement. If the desired tickets are not available, Povami will inform the customer within 48 hours of receiving the order. Povami does not guarantee that the tickets ordered will be available.

3.4 Shipping
The dispatch of the tickets or vouchers takes place expressly only after payment by the customer. As soon as the tickets are available at Povami, they will be sent to the delivery address provided by the customer. Povami has fulfilled all its obligations by delivering the tickets to the national post office or courier service. Tickets are shipped at the customer's risk.

3.5 Print@home Tickets
If the tickets ordered are "Print at home tickets" (print@home tickets), they will be delivered either by post (physical) or electronically (PDF file or scan). In the latter case, the customer prints out the print@home tickets in unchanged size on white A4 paper using an inkjet or laser printer. The customer acknowledges that it is his own responsibility and risk to have available all the technical equipment required for the receipt and perfect printing of print@home tickets. The customer may only print out one printout of the purchased tickets. Any duplication, modification or imitation etc. of the print@home tickets as well as any (physical and electronic) distribution of the print@home tickets is expressly prohibited and may lead to refusal of admission to the event. In this case there is no right to a refund of the purchase price. Claims for damages etc. by the customer are excluded. Both Povami and the respective organizer reserve the right to claim damages as well as further legal steps. The printed print@home tickets must be stored carefully. They must not show any damage, soiling or other impairments, especially in the area of the machine-readable barcode, which would make the entrance check impossible or impede it. If the print@home tickets show such damage, soiling or other impairments, there is no entitlement to admission to the event and/or reimbursement of the purchase price.

3.6 Customer account
In order for the customer to be able to complete an order, he must first open a customer account. The customer undertakes to provide truthful information. Thus no customer account may be opened under a pseudonym, another name or several accounts. The customer is obliged to keep the information entered up to date (e.g. changes of address). Povami will send all correspondence etc. to the e-mail addresses and postal addresses stored in the customer account, or contact the customer at the telephone number specified in the account. The customer bears the sole risk for incorrect or incomplete information. Povami is not obliged to verify the accuracy and completeness of customer information.

4. prices

Tickets will be purchased at market prices. Ticket prices may therefore differ from the printed prices. The price published in the alltickets Ticketshop at the time of ordering is decisive. Prices are subject to change at any time.

4.2 Shipping costs
Povami charges shipping costs for the dispatch of the tickets (see section 6.3). These are at the expense of the customer. The shipping costs are listed separately in the order, in the order confirmation or in the invoice. The shipping costs published at the time of the order are decisive. The amount of the shipping costs can be adjusted at any time.

5. terms of payment

5.1 Invoice and payment
After the customer has placed his tickets in the shopping cart, registered or logged into his account, he selects the payment and shipping options.

The following payment options exist:

- Immediate payment with credit card, Debit-Direct, Maestro, Sofortüberweisung; as soon as the payment has been successfully completed, the customer receives the order confirmation by e-mail. The order process cannot be completed without valid payment.
- Bank or postal transfer; the customer receives the order confirmation or order confirmation by e-mail. The ordered tickets have to be paid within 5 days.
- Invoice; the customer receives the order confirmation by e-mail. The invoice will be sent by post and must be paid within 5 days of receipt.
Payment by sending cash or cheques is not possible (Povami disclaims any liability for loss of cash or cheques).

5.2 Late payment
Payment must be received by Povami at the latest 5 days after receipt of the final order confirmation or the invoice sent by post (date of credit note) for postal and bank transfers as well as payment by invoice. If Povami has not received payment by this date, Povami reserves the right to withhold the tickets. Povami will inform the buyer immediately if Povami makes use of this right. In this case, the customer is not entitled to delivery of the tickets. Any late payment will be refunded to the customer. However, Povami may also provide the Customer with a (short) grace period to pay for the tickets. The ticket price remains due even if the event can no longer be attended due to late payment. Povami expressly reserves the right to claim damages.

5.3 Cancellation, reminder and rebooking fees are payable immediately.

6. dispatch and delivery time

6.1 Shipping method
In principle, tickets are delivered by national post or courier service. If it is no longer possible to ship tickets at very short notice, the tickets will be handed over directly at the venue. The customer will be informed of the handover details in good time. Dispatch to P.O. box addresses or packing stations is not possible.

6.2 Delivery periods
The ordered tickets are usually dispatched within 5-7 days after receipt of payment of the total amount. In principle, the tickets are shipped by national post or courier service. Povami has fulfilled its obligations by handing over the tickets and documents etc. to the post office or courier. Shipping is at the customer's risk. Povami cannot be held liable for damage, loss, non-compliance with delivery deadlines or other disruptions. In some cases Povami will only be able to obtain the tickets shortly before the event. In this case the tickets will be delivered or handed over at very short notice.

6.3 Shipping costs
The shipping costs are:

a)        Delivery to

  • Switzerland CHF 6.00 / EUR 5.00 / GBP 4.00 per shipment
  • Europe Zone 1: DE, FR, ES, IT, GB, BE, DK, NL, LI, LU, SM,
    AD, FI, IE, NO, PT, SE CHF 8.00 / EUR 6.50 / GBP 5.50 per shipment
  • Rest of the world CHF 13.00 / EUR 11.00 / GBP 9.00 per shipment

7. postponement or cancellation of the booked event, cancellations by the customer

7.1 Postponement of the event
The contractual partner of the customer responsible for providing and fulfilling the tickets brokered by Povami is the respective organiser. If an event or the venue is postponed, the tickets generally remain valid, regardless of the reasons for the postponement date or the new venue. Return or exchange are excluded.

7.2 Cancellation of the event
If an event is cancelled, tickets must be returned to Povami within 10 days of the event being cancelled. At best, the sales prices will be credited to the customer within 20 days against deduction of a processing fee (the GTC or instructions of the organiser are decisive). Normally only the printed ticket price can be refunded. P0vami requires the following information in order to make the refund: Bank/postal account (name, city), IBAN and account holder.

7.3 Cancellation of Ticket Purchases by the Customer
Ticket purchases for events cannot be cancelled. Tickets already received cannot be returned either. If the customer cannot attend an event, he is not entitled to a refund or the ticket price remains due. Deviating regulations of the organizers remain reserved.

8. loss of or damage to tickets
The Customer is solely responsible for the safekeeping of the Ticket and bears all hazards and risks associated with loss or damage. Replacement of damaged or lost tickets is excluded or will incur additional costs in the event of possible replacement (e-tickets)

9. wrong deliveries

The customer is obliged to check the delivered tickets immediately after receipt for compliance with the order confirmation sent. In the event of incorrect deliveries such as incorrect event or incorrect seating category, the Customer will receive a free replacement delivery against return of the tickets already received, provided that the Customer informs Povami of the incorrect delivery immediately upon receipt of the shipment. If Povami is unable to deliver identical (replacement) tickets to the Customer, Povami will provide the Customer with alternative ticket proposals for the event. If the seats are more expensive than those originally ordered, no extra charge will be made. If seats of a lower category have to be delivered, the difference in price between the two categories will be refunded at the time of purchase.

10. rights and duties of the customer, data protection

10.1 Accuracy of customer information
The customer undertakes to check the correctness of his details, e.g. changes of address, at the time of each order. The customer can view the status of his order at any time in his customer account. By placing an order, the customer undertakes to pay the invoice in full and on time and agrees to pay any arrears fees. They expressly undertake to take all precautions to avoid their customer account being made accessible to third parties and to inform Povami immediately in the event of misuse of their account. The customer accepts the terms and conditions and privacy policy as part of every order.

10.2 Data protection
The information provided by customers is stored by Povami and used for the correct processing of the order. It is possible that these data or parts of it must be passed on to the organizer etc. or its partners. Credit card payments, Postfinance payments etc. will be processed by the respective payment service provider and the data processed by it will be processed. Legal requirements or official orders can oblige Povami, the organiser or its marketing organisation or the payment service provider to forward this data to the authorities. Povami and the organiser etc. reserve the right to pass on the data to the authorities etc. in order to protect legitimate interests. See also our Privacy Policy.

10.3 Services provided by Povami
Povami will inform the customer about events and other activities in the future. This service can be cancelled at any time. The corresponding information can also be found in the respective notices.

10.4 Sound and image recordings, access regulations
Audio and/or video recordings of any kind are generally prohibited at the events. By purchasing the tickets, the buyer accepts the safety, access, age and other regulations laid down by the organizer and acknowledges that he can be excluded from the event without compensation if these regulations are not complied with. The customer undertakes to ensure that third parties for whom he has purchased tickets etc. also comply with these regulations and instructions.

11. Brokering of third party tickets throughPovami
The Povami service also includes the brokering of tickets for private individuals. The customer is able to ask Povami whether Povami would be interested in being the agent. This ticket brokering represents a service by Povami. Povami is not obliged to broker the customer’s tickets and can refuse to act as broker without explanation. The brokering contract is realised only if Povami consents in advance, has agreed the contract conditions (price etc) and when the tickets reach Povami in an undamaged condition.  The sending of tickets to Povami is at the seller’s own risk. It should be noted that Povami takes no responsibility for deliveries arriving without being expressly agreed in advance. Povami is also not obliged to return these tickets and documents. Povami reserves the right to check the authenticity of every ticket received and if necessary verify its validity with the official booking office. In the case of receipt of forged, invalid or otherwise worthless tickets, Povami, the event organiser etc reserve the right to take legal action against suppliers and third parties.

11.1 Broker sales of tickets on Povami
Brokers can sell their tickets on Povami. The marketing, contract conditions and prices are agreed individually. A collaboration is only possible after the formal conclusion of a contract. Povami can refuse the collaboration without explanation. Povami is not liable for tickets and documents which are sent in unsolicited. Povami is also not obliged to return these tickets and documents. See also Point 12.

12. Conditions of liability

12.1 Povami’ liability
Povami strives to process and fulfil a request in the correct manner. No liability is accepted for minor negligence. Povami is not the contractual partner for the booked events, hotel services etc. Therefore Povami is not liable under any legal title for the execution of the event booked or any damages which occur on the occasion or in its execution, or related to any hotel services. Povami bears no duty of compensation for damage to people or property or financial losses or other demands in relation to the organisation or execution of an event or liability for auxiliary staff. This condition of liability applies equally to hotel services and all other services purchased through Povami. There is also strictly no liability for the consequences of the cancellation or postponement of an event etc. This includes hotel or travel cancellation fees etc. The liability exclusions and limitations likewise include loss of profits, indirect and consequential damages, punitive damages and other forms of compensation. Non-contractual (delictual) liability is according to applicable statutory conditions. The advanced liability limitations and exclusions take precedence over statutory conditions as far as is legally permitted.

12.2 Liability of the event organisers and other service providers like hotels etc
The event organisers, hotels etc are liable according to their own terms and conditions. Generally the event organisers, hotels etc bear no or limited liability. Details can be found in the event organisers’ Ts & Cs and in the terms and conditions of the hotels etc for whom we act as intermediary.

12.3 Liability related to internet usage

12.3.1 Disclaimer related to use of the Povami website and related services

Povami strives to ensure the information provided on its website is complete, up to date and accurate. At the same time, Povami cannot be held liable for the accuracy, completeness or currency of the information or the correct transmission of emails and other correspondence. Povami is not liable under any legal title for damages of any kind or other adverse effects which result from use of the Povami website. Povamis does not guarantee an error-free or uninterrupted delivery of the Povami internet service, or accept any liability there for. Povami cannot rule out illegal intrusions into the computer system or an abusive use of the data provided by customers by unauthorised persons and thus accepts no liability for any ensuing damages. Additionally, Povami accepts no liability for damage to the customer’s computer system through using the Povami website and in particular is not liable for damage which may be caused to the customer’s computer system by malicious programmes like for example viruses, worms and Trojan horses etc. The customer uses their hardware (including printer), software and telecommunication equipment for the use of Povami’ services at their own expense and risk. The customer acknowledges that Povami is not obliged to support particular software or operating systems or to maintain their support in the future.

12.3.2 Links
Links contained on the Povami website are included purely for customers’ information. No liability is accepted for the content or correct functioning etc of linked websites.

13. Liability of the customer
The customer is obliged to reimburse all expenses arising from the inappropriate use or abuse of the password of the customer account. Povamireserves the right to seek damages etc. Furthermore, customers with print@home tickets are obliged to recompense the event organiser for any loss resulting from the unauthorised use of additional or altered print-outs, reproductions, copies or forgeries. Otherwise statutory conditions of liability apply.

14. Copyright, intellectual property rights and right of use of the Povami website
All the content of the Povamiwebsite is protected by copyright and belongs, unless others stated, exclusively and entirely to Povami. The Povami websites may contain references to third parties’ intellectual property and rights of use, which should be noted. The (complete or partial) reproduction, broadcast, distribution (electronically or by other means), modification, linking or use of the Povamiwebsite for public or commercial purposes is forbidden without prior written agreement.

15. Changes to the Ts & Cs
Povami reserves the right to adapt and change these Ts & Cs at any time. The Ts & Cs which are agreed to at the time of purchase are binding.

16. Salvatore clause
Should one or more provisions in these terms and conditions be or become ineffective or unenforceable, whether fully or in part, the effectiveness or enforceability of the remaining points in these Ts & Cs and the purchase of the ticket remain unaffected.  In this instance the parties will replace the ineffective or unenforceable provision with the effective or enforceable provision which most closely relates to the economic purpose of the point being replaced. The same applies should these Ts & Cs contain a gap in the regulations.

17. Choice of law and jurisdiction

17.1 Law
Povami Inc is subject only to Swiss law. Mandatory, contractually inalterable conditions in statutory and international agreements shall remain reserved..

17.2 Jurisdiction
Zug, Switzerland, is the sole place of jurisdiction. Mandatory, contractually inalterable conditions in statutory and international agreements shall remain reserved. Should any dispute arise from the interpretation of this document, the original German version is binding.

Povami Ltd, CH-6300 Zug, Switzerland (15.04.2019)